Your Privacy With TorGuard

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You need to trust the VPN you use, because the company behind it could end up with enormous insight into your online activities. That’s why when I review VPNs, I speak with the vendors and read the entire privacy policy. TorGuard’s privacy policy used to be very short and to the point. The current incarnation is a bit longer and harder to parse, and troublingly contains little information about the actual VPN service. The company would do well to take a page from TunnelBear, which uses an interactive page to explain its policy in great detail.

While the company’s privacy policy leaves quite a bit to be desired, company representatives tell me that TorGuard does not store logs of customer usage or activity while the VPN is active. The company has no identifying logs or timestamp information that could be used to identify an individual. Better still, TorGuard says that it only earns revenue from subscription sales, rather than selling data.

That last point is something echoed by many VPN companies, which is why it’s important to know where these companies are located and under what legal jurisdiction they operate. Some countries have more privacy-friendly laws than others, after all. The company behind TorGuard is VPNetworks LLC, which is located in the US and operates under US legal jurisdiction. Some people prefer companies based outside the US, as it may pose an obstacle to investigation by law enforcement.

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Some VPN companies have begun publishing comprehensive audits to assure customers that the company is operating in good faith and securing their data. TorGuard representatives tell me the company is “constantly auditing and improving the security and privacy of our network and services,” but did not indicate that any public audits were forthcoming. NordVPN recently published an audit of its no-log policy, and TunnelBear has committed to publishing annual audits of its operation. TorGuard has also not participated in the Center for Democracy and Technology’s VPN questionnaire, but provided me with much of the same information.

TorGuard’s server distribution compares well with that of the competition. NordVPN, for example, covers 62 countries, Golden Frog VyprVPN boasts 64 countries, and Private Internet Access only 33. ExpressVPN, however, has an excellent distribution of servers across 94 countries, including many regions underserved by VPNs.

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